Shipping

Orders placed on regular business days before 3:00 PM will ship the same day. Orders placed after 3:00 PM will ship the next regular business day

Our standard shipping service is Expedited Parcel from Post Canada offering a 3 to 7 business day’s delay with a tracking number.

We offer additional faster services, such as Xpresspost™ or Priority™ for an extra charge on check out,

Shipping delays and damages

A Post Canada tracking number is supplied by email as soon we ship your order. Please communicate with Post Canada customer service 1 (866) 607-6301 regarding shipping delays.

Please contact our Paoch.ca customer service @ 1 (844) 931-3221 for all parcel damages or missing order.

Compare our shipping services at a glance 

Returns

Products such as sanitary goods, hazardous materials, or flammable liquids or gases are not eligible for returns or exchanges.

Additional non-returnable items:
- Gift cards
 

Shipping back (If applicable)

If we offer an exception to return your product, you should mail your product to: Paoch Enterprise, 1430 Saint martin Ouest, Laval QC H7S1M9, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)

Our policy lasts 15 days. If 15 days grace period has gone by since your purchase, unfortunately we can’t offer you a refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@paoch.ca.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.